Website maintenance, management and
problem-solving with fantastic customer service guaranteed

Tel: +44 (0)845 094 3055 | Email: support@seriouswebsupport.com|

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We offer website maintenance and management programs that are professional, inexpensive and take care of all your web support needs.

We work with you to ensure that your business website (or group of websites) provide a real and measurable return on investment.

Whether your business is a multi national, or a small to medium size enterprise, we can tailor a website maintenance package to suit your requirements, and your budget.

To ensure that your website is doing a good job you must:

• Ensure the content is current
• Test and fix any functionality issues
• Regularly measure and analyse the statistics, and use the information to improve and maximise performance

Even if we did not design and build your website, we can manage, improve and maintain your website or websites efficiently and cost effectively.

Talk to us about your needs, we will provide the best solution.

Detailed below are our standard website maintenance support packages.

We can provide you with a tailor-made package developed to match your specific needs.

If you run a small business and are looking for help without wanting to commit to a maintenance contract you may find our Pay As You Go service ideal for your needs.

Prices

Standard website maintenance packages are:

£250 per month (Gold), £150 per month (Silver), £80 per month (Bronze) - package details are below.

All prices quoted exclude VAT.

Website Maintenance Packages

All our maintenance contracts are covered by the Serious Web Support Promise - the price we quote is the price you pay, and if we do not deliver on time you pay nothing.

Bronze Support Package - £80 per month

If you are a start-up or small business, the Bronze support package is an ideal way for you to keep on top of your website without running up spiralling agency costs, or spending valuable time yourself.

What you get:

• Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
• 60 minutes support time each month (includes making changes to your website and telephone support) plus
  • Quarterly site link check
  • Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company)

Silver Support Package - £150 per month

If you need regular updates to your website text or images, and you wish to ensure that your website is working flawlessly, a Silver support package is recommended.

What you get:

• Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
• 90 minutes support time each month (includes making changes to your website and telephone support) plus
  • Monthly site health check - we check for any broken links plus test your contact forms, shopping carts and other interactive elements
  • Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company)

Gold Support Package - £250 per month

Are website issues and problems critical to your business? If so, our Gold support package is ideal for you.

What you get:

• Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
• 120 minutes support time each month (includes making changes to your website and telephone support) plus
  • Monthly site health check - we check for any broken links plus test your contact forms, shopping carts and other interactive elements
  • 24/7 site monitoring - your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS)
  • Monthly site accessibility check - we will run automated tests to ensure that your website is not contravening the Disabilities Discrimination Act
  • Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company)

Common Questions

What can I use my support time for?

Your support time can be used for consultation, or for any of our services. Current clients use contract time for tasks such as; content updating, adding new pages, meetings, or telephone support and consultancy.

What can Serious Web Support do in one hour?

Experience and specialist knowledge means we work quickly and efficiently. As a rough guide, text changes on an existing web page might take between 5 and 15 minutes, adding a new page to your site might take between 45 and 60 minutes.
When we receive a request from you, we will tell you how long it will take to complete the job, and proceed when authorised by you.

If I sign up for a maintenance contract, how does it work?

When you sign up, we will assign you an Account Manager, who will look after you. You can give new support requests to your Account Manager on 0845 094 3055 or by emailing. Our office hours are 9am to 5pm, Monday to Friday.

What if I use more than my contracted hours in a month?

If you use more than your contracted hours in a particular month, any further support requirements will be quoted for separately. We will advise you before you go over the allotted hours and ensure that we get the go-ahead from you before carrying out any work that will incur additional costs.

And if I don't use all my hours in a particular month?

If you do not use all your support hours in a particular month you can 'carry forward' the equivalent of 1 months support time to the next month. For example if your contract gives you 5 hours of support time per month, the maximum amount of unused support time you can carry forward is 5 hours. If you find that you are consistently requiring less hours than your contract states, we will be happy to revise your contract to meet your needs more closely.

Is there a minimum contract length?

The minimum contract term is 6 months. Contracts are payable in advance via a monthly standard order.

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